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EZCreditKY complaints

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4032 Commerce Parkway
Bunkner, KY 40010 | Get Directions

(502) 610-2900

http://www.ezcreditky.com

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against EZCreditKY closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against EZCreditKY

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11/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

I purchase a 2015 Kia Forte from a used car lot and Buckner Kentucky called EZ credit car lot I got towed it will be a good car for me and my daughter and my wife and that my mechanic had looked through it and everything was inspected the first week I had the car I went to clean out the center console and there was a bunch of used needles stuff down in the console part The Car Lot schedule me in like a week and a half away and told me that they could have their mechanic remove them if I took off work and brought the car down there I couldn't miss work or it would have cost me my job but now I'm in a week and a half later the car started white smoke in real bad as I was going down the road running about 30 miles an hour not even 3 miles away from my house going to the Dollar Store and I pulled it over and pop the hood and seeing Flames so I turn the vehicle off and within a matter of 10 minutes the entire vehicle was engulfed in flames the car lot I bought it from isn't trying to accept any responsibility and just offered to sell me another car with another down payment intercept all the insurance money and consider the car paid off and now even let me have a credit or anything towards a new car the car had an open recall on it for engine fires and Kia just got back with me after 2 months I've met widen after losing my job and informed me that they're not accepting any responsibility because they can't determine the cause of the fire Resolution Sought I feel like somebody should reimburse me for the money I had in the car at least in the stuff I had in it and won't property was lost and maybe the rental

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