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EzzPools complaints

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1331 Lamar Street, #1160
Houston, TX 77010 | Get Directions

(601) 345-6028

http://www.ezzpools.com

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Total Amount in Dispute:
$874.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against EzzPools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against EzzPools

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7/14/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $874.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

Ezzpools.com has not been in contact with me since I placed my order. They have Texas address with a phone number that hangs up as soon as its diald. They are never available on chat and do not respond to emails. Its been 11 days and I do not have a tracking number or order status. When you search ezzpools.com things come up asking if its a scam. I feel like I was scammed out of 874.00 the company says they are in TX but a Chinese Company is on my recipt HuaFeng Ting International and they also sent confirmation from Shenlantiadong. Its scary to think that you cant even make purchases without fear of it not being a legit website. Luckily I paid through Paypal and they got my money back. Please conduct a thorough investigation to ensure this is a real business so they do not rip anyone else off of their hard earned money. Resolution Sought If they are a legitimate company, they should improve their customer service by being available to return messages and chats and update their information so customers can get in touch with you. If conducting business in TX consider getting a U.S supplier so customers don't have to wait so long for their purchase without any status or tracking information. At least reply and let customers know you got their messages when you cant resolve their issues right away.

Company Response

7/8/2021

After we get the order, we send a detailed order confirmation email. We may be in a rest when you call, so we didn't reply to you in time. But in email and chat, we will all reply in time. Order status update, we have sent email to confirm the delivery time. If you don't accept the delivery time, we will refund your money. I don't know why you said that, but we will confirm with you about the order. I doubt you are not a real customer and I have not found your order.

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