Complaints for F & G Furniture, Inc in Riverside, CA

2970 Rubidoux Blvd
Riverside, CA 92509 | Get Directions

(951) 684-0745

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege receipt of defective merchandise or failure to receive any merchandise after making payments and waiting for delivery. Some complainants state they returned defective or damaged merchandise and never received replacement merchandise or were asked to exchange it for something else in the store. The company resolved a few complaints by shipping merchandise stating the customer still owes money on the account or that they cannot find any information about the customer. A few complaints remain unresolved meaning the customers are not satisfied with the company's response. Many other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against F & G Furniture, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

F & G Furniture, Inc complaints