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F & G General Services LLC complaints

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129 Berry Street Num B
Dover , NJ 07801 | Get Directions

(201) 486-6791

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Total Amount in Dispute:
$120,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against F & G General Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against F & G General Services LLC

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5/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $120,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

My name is julissa I contacted you because I was a victim of consumer fraud by this company and specifically the owner Fabian Gonzalez who assured me my house was going to be repaired after a fired I paid him over 120.000 for the repairs and materials and he has not done any of the repairs just part of the roof and some framing. He only demanded more money and I in my desperation to get the house fixed I gave him more money and after that he just kept demanding more without actually fixing the house I had him sign a letter that I have attached in front of a notary and now I have lost everything I have and he did not comply with his agreement I need to get my money back if there is anything you can do. This needs to be public which I am working on since I have more witnesses and he is been scamming more consumers. I hired this company to do a job and he just lied and stole my money. Resolution Sought I need my money back and this person to be accountable for his actions.

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