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Factor75, LLC complaints

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170 Water Street, Suite A
Batavia, IL 60510 | Get Directions

(888) 573-5727

https://www.factor75.com/

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Total Amount in Dispute:
$193.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Factor75, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Factor75, LLC

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5/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $114.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

I canceled my Trial order as they were having delivery problems and heard others were also. I noticed my credit card was recenting charged by them even though I canceled months ago. I called and they said they would deactivate and refund my money. I asked for manager because obviously my card was still in their system and I wanted it deleted. I was put on hold indefinitely. Resolution Sought Proof my info removed from their system and all my money refunded.

8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $79.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

I few weeks ago I made an account with Factor 75. I put my card info and began browsing. I never made a final decision on what I wanted to order. Today I noticed there was a charge on my card for $79. It turns out they are a subscription service and they will charge your card and ship out items without you permission. When calling them and asking for a refund they told me because the order was sent to a distribution center they can't cancel. The order hasn't even been shipped yet. I want none of these items and they weren't even my final choices. To even speak to a supervisor I would have to fill out a form that they send to my email. I still haven't received this form either. Resolution Sought Ideally I want my money back. I want none of these products. I didn't even like the options that were listed.

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