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4 Gulf Street
Concord, NH 03301-4843
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(603) 224-4011

https://www.marriott.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Fairfield Inn closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Fairfield Inn

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11/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/17/2023

I have never been treated so badly, humiliated, completely disregarded and threatened with police after I found bed bugs in my hotel room, completely filthy and clearly not cleaned, not vaccumed, dirty sheets that clearly had not even been cleaned or replaced because there was multiple signs of hair, dirt & crumbs, stains, and bed bugs. I also found two on the shower curtian and also other places throuout the filthy room. The 'manager' that came in to' check the room' for himself and told me I was trying to get a free room, that he couldn't find one bed bug in the room as if he were some sort of licensed professional WHICH HE CLEARLY IS NOT SO THEREFORE HAS NO factual proof weather or not there were or were not bed bugs in that room and instead kicked me off the property before I had even contacted a cab or secured a ride from the property at midnight in October when it was freezing cold and raining, I am a 120lb, 5'4 female and I should have never been kicked outside and threatened with police if I did not start walking and leave the property without a ride in place first. I was not yelling or being any threat to anyone I was simply trying to get a ride to another hotel. I am going to contact an attorney as well and also make SURE THAT THEY DEAL WITH THE PROBLEM AT HAND IN THE APPROPRIATE WAY SO IT IS DOCUMENTED FOR OTHERS SAFETY. He claimed I was trying to get a free room when in fact, I would NOT ever accept another room at a place I was treated so disgusting. Resolution Sought I want him fired from marriott and not able to work for another marriott chain. I will not just allow this incident to be dealt with by the hotels MANAGER I want to be positive this horrible awful man is never in the position to do what he did to me and continue to work for this company. I also want the hotel to prove that they had and treated bedbugs.

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