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Fairfield Inn & Suites by Marriott complaints

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667 Sheffield Drive
Kinston, NC 28504 | Get Directions

(252) 208-7878

http://www.marriott.com

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Total Amount in Dispute:
$248.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fairfield Inn & Suites by Marriott closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fairfield Inn & Suites by Marriott

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9/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $248.00 Amount Settled: $0.00

Customer Complaint

8/16/2022

Pay for a hotel room, that I didn't stay in. Tried to cancel the room and get my money placed back in to my account, I went to the hotel and tried to check in and the attendant said my room was cancelled. Asked who cancel the room she said they did. I called the manager along with the third party, the third party said they was willing to give me the money back. Just the manager refused too. Said the could refund my money because I had 48 hrs to cancel but I was denied to stay and all records tells you what time and how long. It was within a couple of hours. I told them to check their cameras. I had on yellow and orange that night. I have been dealing with for a while . when you check in to the hotel Summary Itinerary Number: Status: Guest Name: Rooms: Check In: Check Out: Hotel: H5253925 Confirmed GAIL GREEN 1 room for 1 night July 2, 2022 (Sat) July 3, 2022 (Sun) Fairfield Inn & Suites Kinston 667 SHEFFIELD DRIVE Kinston, NC 28504 United States Check In Time: 3:00 pm Check Out Time: 12:00 pm Cancellation Policy: Support: Tax Recovery & Fees: Total: Credit Card NONREFUNDABLE - For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. The following policy was agreed to at 9:42PM CDT on 02-Jul-2022 at the time of booking. Live Chat Request a Call Reservations@room77.com +1-888-972-9163 $68.21 USD $24 Resolution Sought Put my money back on my card.

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