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Fairview Furnace & Sheet Metal complaints

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32 Stanola Lane
Fairview, WV 26570-9319 | Get Directions

(304) 449-1692

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Total Amount in Dispute:
$2,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fairview Furnace & Sheet Metal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fairview Furnace & Sheet Metal

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8/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,200.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

We have tried for 2 months to get our air conditioner fixed. They added Freon. That did not help; then they said it was the compressor. It still didn't work because then they said we had a leak. They replaced that part but then that didn't work. There was another leak. So then they said we needed a new unit. Mind you there were delays in between each activity waiting to get the part and having them show up when they said they were coming usually didn't happen. To reach them was impossible. There are two phone numbers where the mailbox was full and didn't accept calls. Then we texted but no response. It is just terrible!!! We are miserably unhappy and uncomfortable . We are calling someone else. This company used to be good and reliable … not sure what happened!!!??? Resolution Sought Take back their parts that are theirs and can maybe work for some other unit. We' ll go to someone else. They need someone that knows what they are doing and quit with guessing.

Company Response

8/2/2022

Company states; We have installed a complete new system for John now. He will not be charged for any repairs on the old unit,. He says he is good with the new system. Seems to be satisfied. It's hard to get parts for older units now. Must wait to get many parts. We recommend a new unit in the first place. They seemed pleased when we finished. Just finished 7/22/2022, we believe this matter to be cleared up. Thank you, Fairview Furnace

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