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Fairway Financial complaints

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415 St. Johns Avenue
Palatka, FL 32177 | Get Directions

(386) 325-5626

http://www.fairwayfinancial.co...

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Total Amount in Dispute:
$234.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fairway Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fairway Financial

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6/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $234.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

I continue to get harassing phone calls. I try to explain any time. I have an issue with my payments. I call them, to say what I can pay on that day. They accept a payment of $100. Saying the remaining balance is going to be added to next payment. They repo my vehicle over 1 late payment. When I try to explain. They say that they are coming to get my car. I get continued calls. Days later asking for rest of payment. I been having issues with jobs. Previous job is on college campus. So when students are out of class. I don't work. I started a more steady job. But don't know when payday is. The are harassing me and forcing me to raise my voice to be heard. When I asked for higher person (. Owner) refused to give me. My family or I can't speak to them. I have tried everything I can think of. But I shouldn't have to be expected to deal with continuing harassment. Just because they refuse to but everything in call notes. I need a different point of contact.. they are trying to upset me so I get angry and sounds like I'm the problem. When they say that they don't want to take my car. But they continue to use as a threat. I'm normally a calm person. Except when I get pushed to breaking point. ANYONE would react to the situation. Resolution Sought I would like the fees for repo either refunded or credited to my account. Plus the cost of the ride home from st. Augustine. Everyone in the office needs retraining or FIRED. I want owners contact details. Since I can't get anything resolved with calling and emails. They don't want to work with clients who are facing issues but working to resolve any problems and keep account current. I doing everything to keep account in GOOD STANDING

Company Response

5/31/2024

Mr. Williams opened an account with us on 1/4/2022 to purchase a vehicle. It was a 48 month loan which was due to pay out in January of 2026. His current soonest payout date will be 5/11/2026. Mr Williams is currently 22 days past due, still owing for his payment due 5/9/2024. We are a last chance lender and explain to our customer, and it is in their contract, that we expect payments to be made on time. We explain that we due to their past credit issues, they are with us. We try to help them pay on time to improve their credit history so they can finance somewhere else next time. We continually explain principal, interest and how late pay can affect that. We also explain that we will work with our clients to resolve temporary financial issues they experience but communication with our office starts that process. Mr. Williams has had several issues that prevent him from paying on time. We have moved payment dates a total of 128 days via several deferments to try to keep Him from reporting late on the credit bureau. When we call him due to being late to pay he ignores the calls. He refuses to communicate or make the payment. We then are forced to repossess our collateral for the loan. He then enters our place of business and uses loud tones, untoward language, and make threats. We have done all we can to work with and accommodate this customer. He has anger issues and coping issues. His brother often accompanies him to make certain he doesn't completely lose control. I make special accomodations with him to depressurize the situation. I explain clearly what his next step needs to be. Both he and his brother say they understand and it will be done. Then they do not follow through. I am not sure what more our company can do for this customer.

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