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Family Benefit Life Insurance Co. complaints

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7633 East 63rd Place, Suite 230
Tulsa, OK 74133 | Get Directions

(918) 249-2438

https://familybenefitlife.com/

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Family Benefit Life Insurance Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Family Benefit Life Insurance Co.

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3/5/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

My husband passed away in February of 2023. I want to know do the insurance company suppose to go by the cause of death on the death certificate when a person passes away when paying off on the policy. Family Benefit Life Insurance is going by the diagnosis that was put in my husband medical records in 2028 from his primary care doctor that we were never told about and wasn't being treated for. I had a meeting with the doctor and he said the diagnosis was of no clinical significance and he didn't have to be treated. I got these policies on 12/2021 and 12/2023. Resolution Sought I wanna make insurance pay off and not just give me what I put into i and go by the cause of death on death certificate

Company Response

2/21/2024

The two life insurance polices the complainant is referring to were applied for and issued in the state of Georgia. For life insurance policies issued in Georgia, rescission of an insurance policy for a misrepresentation does not require the misrepresentation to be tied to the cause of death. The insured passed away during the contestability period of the policies. Medical records received document that misrepresentation of the insured's health were not disclosed at the time when either policy was issued. As stated in the applications, "any material misrepresentation or misstatement contained herein may render any policy issued as a result of this application void from the its inception". Family benefits life insurance company adjudicated the policies as rescindable and void from inception. The misrepresentations on these application were material to the company's acceptance of the risk. If the true facts had been disclosed on the application, the company would not have accepted the risk and would not have issued policies.

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