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Family Dollar #10723 complaints

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1963 South Wayne Road
Westland, MI 48186 | Get Directions

(734) 858-1989

http://www.familydollar.com/lo...

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Family Dollar #10723 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Family Dollar #10723

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7/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1.50 Amount Settled: $0.00

Customer Complaint

6/14/2021

I went family dollar store#10723 at 1963 South Wayne Road, Westland MI 48186 on 05/21/2021 to purchase beer and chips. I was totally infringed by the cashier at the time he mishandled my goods crumbled my chips up and threw them in the bag, slam my beer in the bag, over charged me. My total was to be $8.30 but he made me pay $10.15 and said that if I didn't pay the price he said that I couldn't get my goods. That's extortion, consumer fraud, mishandling of goods, customer harassment by talking to me forcing me to pay more then i should have, embezzlement by charging me more than the company wanted. Resolution Sought I would like to be compensated for how I was treated and frauded, extorted, harassed.

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