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Family Dollar complaints

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500 Volvo Parkway
Chesapeake, VA 23320 | Get Directions

(662) 644-0517

http://www.familydollar.com

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Total Amount in Dispute:
$358.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

12 complaints against Family Dollar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

12 complaints against Family Dollar

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

I went into fd on 3-7-24 . I had clipped the stores digital coupons I wanted to use this visit. I had found the 2 secret deodorant that went with coupon plus I was purchasing a 12 pack of sprite. I went to the register,as she ringing up my deodorant,I put in my phone # to be able to use my digital coupons. She then proceeded to tell me she couldn't sale them to me because with the use of family dollar digital coupons I was getting the deodorant almost free,paying taxes of course. I said you all price your items,it's your digital coupons. And she told me no. I just want to say the deodorant was priced $2.45 each. Resolution Sought I would like them to honor there prices and coupons!

3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

They constantly have online coupons and Insta coupons and they never work and 70 of the time the product that's advertised is not even there. Resolution Sought Give me my discount i uploaded on their App!!!

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