Complaints for Family First Estate Planning in Woodland Hills, CA

20121 Ventura Blvd, Suite 207
Woodland Hills, CA 91364 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege delays in receiving their estate plan portfolios after purchasing estate planning services. Other complainants state they received repeated telephone solicitation calls after requesting not to be contacted in the future. A few complainants reported that the company represented that their living trust required updating due to changes in the law or other similar reasons in order to sell services.

The company generally responds to complaints by delivering estate plan portfolios, offering explanations for delays, or agreeing not to contact customers again. The company issued a refund to one complainant.

Complaint Closing Statistics

0 complaints against Family First Estate Planning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Family First Estate Planning complaints