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Fancy Front Porch complaints

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513 Rapert Road
Maynard, AR 72444 | Get Directions

(870) 824-3076

http://www.fancyfrontporch.com

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Total Amount in Dispute:
$59.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fancy Front Porch closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fancy Front Porch

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10/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $59.27 Amount Settled: $0.00

Customer Complaint

9/16/2024

I ordered on July 8th and still have not got my order. She kept saying she would finish it but that's been weeks. I want my money back and she will not contact me back or give me a refund. It's a small local business. I hope she isn't doing this to other people because her website is still up and running. She said her machine had tore up, but that's been back at the beginning of August. Resolution Sought I want my refund. I'll order from someone else.

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