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FANCY NAILS Neosho complaints

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115 South Neosho Blvd, Suite B
Neosho, MO 64850 | Get Directions

(417) 451-1212

http://www.facebook.com/fancyn...

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FANCY NAILS Neosho closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FANCY NAILS Neosho

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1/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

12/9/2024

I took me and my daughter in to get our nails done my nails look horrible. They are extremely thick. They have a lumps in them and none of them match in shape. My daughter hasn't even had her gel polish on for eight hours and two fingers have already peeled off When I messaged the company to complain instead of fixing the problem offering to make it right or refund me even a portion of my money they just blocked me. Resolution Sought I would like my money back. I spent $70 that I didn't have to spend to get work done. That looks absolutely terrible and has already been dysfunctional and it hasn't even been a day. There was absolutely no point in spending the money because my nails are already ruined and it hasn't even been a day.

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