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Fandango Media LLC complaints

407 North Maple Drive Suite 300
Beverly Hills, CA 90210
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(866) 857-5191

http://www.fandango.com

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Total Amount in Dispute:
$203.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

5 complaints against Fandango Media LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

5 complaints against Fandango Media LLC

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12/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4.38 Amount Settled: $0.00

Customer Complaint

11/8/2024

On Thursday, November 7th, 2024, Fandango only returned $15.50 on a $19.88 purchase. I was told that the remaing balance of $4.38 was a service charge. I was also told that the "Fandango 5 Dollar Reward" that was used on this purchase would not be returned as well. I contacted the company for my refund through a "chat" service. The representative (Nomasontho Z) during that conversation refused to answer my questions and blocked me from typing at the end of our conversation. I called Fandango at: 1-800-326-3264 and talked with a representative that told me that she would transfer me to representative. My phone call was terminated instead. I called again and talked with another representative that told me that a supervisor would email me. (Case 07665937) I received an email that told me that I would not be receiving my full refund. I called Fandango again and waited to talk with a physical supervisor who repeated the same policy. Fandango and their supervisors do not clearly describe why they can not refund me completely and just state policy. The company is unprofessional and it was a frustrating experience. Resolution Sought I would like my full cash refund of $19.88 and my Reward amount of $5.00 applied back to my account.

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5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $68.57 Amount Settled: $0.00

Customer Complaint

4/10/2024

I bought tickets at atlas mall theatre for a 12:40 showing , got there at 12:35 tried to get into theatre to realize that the tickets I purchased were in Massachusetts.. tried online to get refund .. was refused saying movie time has started when it didn't ! Spoke to manager here , said he couldn't do anything but take info down and speak to regal. Finally got fandango rep on phone and the said they can't give me a refund even though I also purchased tickets for a 2:50 pm showing for same exact movie I tried purchasing earlier . Kong vs Godzilla. I paid with card ending in 5484. I always purchase movies and haven't had an issue. But, this is an issue where I'm losing $70 of my money for something I didn't see.. it was a simple mistake that could've been resolved .. Resolution Sought My desired outcome is I would like my card reimbursed $68.57 . Thank you !

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