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FanDuel complaints

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300 Park Avenue South, 14th Floor
New York, NY 10010 | Get Directions

(800) 475-2250

http://www.fanduel.com

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Total Amount in Dispute:
$80,175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

28 complaints against FanDuel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
28	Unanswered

28 complaints against FanDuel

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4/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $16,700.00 Amount Settled: $0.00

Customer Complaint

3/13/2025

Yes I played a game on FanDuel and ended up winning 16,700 dollars and put it into withdraw but now they suspended my account and have not answered a email , this place has no problem taking a deposit but the second you win they work overtime trying to not pay you… this is just wrong , I've spent hundreds of dollars on this site and wins are far and few in between … this has to be illegal and some sort of scam because it happens to thousands of people who put their hard earned money on this site … can you plz help me resolve this , I won this fair and square and imma hard working American citizen and we shouldnt be allowed to be treated this way… Resolution Sought I would like them to pay me what I won fair and square

3/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $35.49 Amount Settled: $0.00

Customer Complaint

2/25/2025

Unauthorized charged to my bank account on 2/21/25 plus on 2/22/25 I emailed the and called them because. I don't have any account with them I can't get refunded Resolution Sought Get my money refunded back into my account asap that's all I had

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