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FanDuel complaints

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300 Park Avenue South, 14th Floor
New York, NY 10010 | Get Directions

(800) 475-2250

http://www.fanduel.com

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Total Amount in Dispute:
$49,365.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

30 complaints against FanDuel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
30	Unanswered

30 complaints against FanDuel

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

5/16/2024

FanDuel suspended my account after I requested a counter withdrawal. Resolution Sought Resume my account.

6/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

Made a bet on FanDuel. I should have won some money but showing nothing. You are unable to get in contact with anyone. It seems to be an online gambling business that just takes your money and is not a legit online gambling business. I only bet on the Kentucky derby. I placed a bet on a winning horse. This website is hard to navigate and hard to get help or assistance. Resolution Sought I want my winnings and better service.

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