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FanDuel Online Sports complaints

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2901 Grand River Avenue
Detroit , MI 48201 | Get Directions

(866) 782-9622

http://www.motorcitycasino.com

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Total Amount in Dispute:
$310.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FanDuel Online Sports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FanDuel Online Sports

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $310.00 Amount Settled: $0.00

Customer Complaint

2/23/2023

I signed up for an account through the fan duel casino app by motor city casino and won $310.00 when I went to cash out my winnings to pick up at the casino in person they suspended my account. I've tried contacting them multiple times and received nothing and no reasoning in why my account was suspended. Their support team is nonexistent and when you do finally get a hold of someone they can't give any information on why my account was suspended. Resolution Sought I would like to collect my winnings of $310.00 and have the suspension lifted.

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