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Fanmade Fits complaints

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PO Box 4389
Greensboro, NC 27404 | Get Directions

(855) 701-0832

https://fanmadefits.com/

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fanmade Fits closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fanmade Fits

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9/12/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $9.99 Amount Settled: $0.00

Customer Complaint

8/30/2021

I ordered a hat about 2 months ago. I paid for it online and got the hat. The problem I have now is they took $9.99 out of my account for something I didn't even order. I can't get anyone on the phone when I call them Resolution Sought II WANT MY MONEY BACK IN MY ACCOUNT!

Company Response

8/31/2021

Hope all is well and you're having a great day. We are so sorry you weren't aware of the terms of our free t-shirt promotion! (We don't offer hats but you did get a free shirt from us!) We try to make it as clear as possible. When you claim our t-shirt, it comes with a free trial of VIP membership. VIPs get billed monthly a small membership fee, but you get access to ALL of our products for just shipping costs! ??When your trial ended on 6/24 you started the VIP membership and paid $9.99 monthly.? But of course, our goal is to revolutionize fashion while keeping every single one of our customers happy. We'd be happy to refund you your membership fees as you said you were unaware and were not able to take advantage of its benefits. Your membership is fully canceled, and a refund for $19.98 should show in the next couple business days. (Refunds for August and July membership fee) We hope this takes care of your concerns. There's a lot of bad businesses out there, but we aren't one of them.

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