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Farmers Furniture complaints

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1612 Mill Square
Alexander City , AL 35010 | Get Directions

(800) 456-0424

http://farmershomefurniture.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Farmers Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Farmers Furniture

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11/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/14/2022

I purchased a riding mower from Farmers furniture over 2 years ago when we first got the more I got two good cuts on my yard out of it then i start having problems with it every time I took the mower to Farmers furniture for them to fix it they would keep it for months at a time when I get it back it will mess up again they would get it and keep it months at a time they have done this the whole time I've been paying on this mower I'm down to my last payment and Farmers furniture has had my mower the entire summer, they actually done had almost behold time I've been paying on my more they've had it more than I have they told me a month ago that it was in Auburn Alabama and they had to go an get it when I made my payment this month they said the same thing I have been very very patient I have also called the main office in Georgia and left multiple messages from Mr Cornelius and he never returned my call I do not want to get my mower back and then it messes up again and they will not fix it because I'll be done paid it off I have had problems with them out of this mower since I got it Resolution Sought I would like for them to give me a new mower or fix my mower correctly which if they were going to do that they would be done fix my mower by now or they need to give me my money back and I can go buy me a new mower cause they have had the mower the whole time I've been paying on it and I honestly feel that the lady manager whoever she is has been doing it on purpose

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