Find a reputable business?

Complaints and Resolutions

Home Insurance Agents and Services Farmers Insurance Group, Inc. Complaints and Resolutions

Farmers Insurance Group, Inc. complaints

Read Complaints File Complaint View Full Report
4680 Wilshire Blvd.
Los Angeles, CA 90010 | Get Directions

(866) 857-5052

http://www.farmersinsurance.co...

Contact us for business hours

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$102,554.00

Total Amount Settled:
$0.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Read More

Complaint Closing Statistics

31 complaints against Farmers Insurance Group, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
19 Agreed to make an adjustment
1 Refusing to make an adjustment
10 Refuse to adjust, relying on terms of agreement
1 Unanswered

31 complaints against Farmers Insurance Group, Inc.

Sort by

4/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

I was in a accident and I was hit by driver using travlers insurance I gave them my information and sent it certified mail to travelers and have not heard or received anything about this subject I go to renew my license and farmers insurance turned it over to collections CCS to be exact and now the collection company had my license suspended instead of doing there job and contacting my insurance company now I have no license unless I pay 3500 to the collection company Resolution Sought I want these companies to take the items of my BMV so I can make appointments

Read More

Company Response

4/12/2024

We are returning this one to you as we were unable to locate this customer with the information provided. Please reach out to this consumer and request their Farmers policy number so that we can research this matter. Thank you.

Read More

2/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/13/2024

The pipe in the kitchen broke water came out and damaged cabinets and stuff. Christine Turskey was the Farmer Insurance in charge of claim. She came here and said that they would replace the dining table and chairs another table and since we couldn't cook to save all receipts of the places we ordered food from that they would reenburse us for 500 a week but none of those things were done. We called her everyday she never answered we left messages and even Julio who was in charge of the work they did here would call and leave messages an emails and still nothing. We want something done. The pipe broke on 4/19/23. Also,they broke the tile in the kitchen and she said it would get repaired and nothing. When we call Farmers Insurance to speak to her manager they would just transfer us to her voice-mail they would pretend to want to help us but just gave us the run around. If there's someone that speaks Spanish that would help out. I give Farmer Insurance NO STARS. Resolution Sought To pay to replace what was damaged fix floor and reimburse for the food and for lying and ignoring our calls.

Read More

Customer Rebuttal

2/22/2024

When Christine came to my parents house she came with Roberto and he was in charge of the workers and the receipts were sent to him to give to Christine like she asked. The same workers were also trying to help my parents contact Christinr to address the problems but no answer. I don't know what payment they are talking about because my parents did not receive any payments or estimate she's lying . How many missed calls and voice messages did you have from my brothers phone, my phone and my parents My parents don't speak English that good and there old they feel you took advantage of that. Very disappointing!!

Read More

Company Final Response

2/27/2024

February 27, 2024 Business Consumer Alliance 4680 Wilshire Blvd Los Angeles, CA 90010 Complainant: Mr. and Ms. Pallares Our Insured: Mr. and Ms. Pallares Claim Number: 7005946209-1 Dear Business Consumer Alliance, Thank you for your additional correspondence dated February 22, 2024. We appreciate the opportunity to provide a follow up response. Upon review of our records, we can advise that on February 26, 2024, Claims Supervisor Jelynn Poffenberger provided a breakdown of all payments as well as the repair and contents estimates associate with the Pallares' claim including the most recent payment for the wood China cabinet and chairs. We show no other outstanding items to address at this time. Should they have any further questions, we encourage them to reach out to Field Claims Supervisor JeLynn Poffenberger at (858) 752-3504. Sincerely, Fire Insurance Exchange Amy Spawr-Bardley Customer Relations Consultant Claims Customer Relations

Read More

Load More Complaints

Profile