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Farmers Insurance Group, Inc. complaints

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4680 Wilshire Blvd.
Los Angeles, CA 90010 | Get Directions

(866) 857-5052

http://www.farmersinsurance.co...

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Total Amount in Dispute:
$155,991.00

Total Amount Settled:
$0.00

Complaint Experience

86%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

29 complaints against Farmers Insurance Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
17	Agreed to make an adjustment
0	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
1	Unanswered

29 complaints against Farmers Insurance Group, Inc.

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9/2/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2024

I was in an accident with one of there carriers and it was there fault. Farmers didn't do anything about, cause they kept telling me it's an investment on with the person that hit on July 16th 2024 in a parking lot at Starbucks. I didn't understand why they just couldn't pay for the damages the person cause to my car. Resolution Sought Pay for my car to get fix

Company Response

8/20/2024

We received your inquiry in which Mr. Givens is seeking payment for the damages to his vehicle. We appreciate the opportunity to review this matter and to respond. Our records reflect that the claim supervisor has contact Mr. Givens to explain that there is no coverage for this loss. We would therefore be unable to assist him with his property damage claim and would respectfully direct him back to his insurance carrier. Should Mr. Givens have additional questions regarding his claim we would encourage him to contact the claim supervisor.

6/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $70,000.00 Amount Settled: $0.00

Customer Complaint

5/23/2024

My mom had storm damage 2 different times to her home the 1st was her fence blew down some trees hit her roof estimate was 8k they gave her 900. Tthen in November 2022 the storm vortex hit her roof blew neighbors tree on her roof so we called a roofer and he called the PA of Iowa the one said 70k worth of repairs the other said 65k farmers or formost sent their rats out and they gave mom 500 bucks these insurance agencies seriously need to be sued please forgive me for my insults but maybe if there mom had surgery before they'd get a little angry too Resolution Sought Would be to have my mom's home repaired

Company Response

5/28/2024

We regret Mr. Nicola’s dissatisfaction, but our review indicates we addressed Marna Nicola’s claims appropriately. Ms. Nicola’s prior claim was filed in 2021 (number 7003538496-1). And payment was issued to remove the fallen tree. Unfortunately, the amount owed to repair the remaining damage to the home and fence fell below the policy deductible, so no payment could be issued. The more recent claim in 2022 (number 7005815238-1) was initially addressed and paid in March 2023. Ms. Nicola and her public adjuster disagreed with the amount paid, and requested the matter be addressed through the appraisal process. This was completed in November 2023, and an additional payment based on the appraisal award was issued at that time.

Customer Rebuttal

5/29/2024

The amount given to my mother Marna Nicola was way to small of an amount for the damage due to the storm just her roof and gutters would easily be 12k and actually moms heart condition actually started up after that first claim in 2021 I just hope that Farmers or Foremost realizes that the damages are a lot more then they gave mom I'd like to send my pictures to those siting in their offices and wonder how they feel if one of their parents had racoons in their attic we're looking for a attorney to help if possible thank you

Company Final Response

6/3/2024

We will review any information provided, but as noted previously, both claims were addressed appropriately. Regarding the most recent claim, the appraisal award was paid to the customer, so no further consideration is merited. We are sorry we cannot respond more favorably.

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