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Fashion Bella complaints

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810 East Pico Blvd. #213
Los Angeles, CA 90021 | Get Directions

(213) 441-7259

http://www.fashionbella.com

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fashion Bella closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fashion Bella

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9/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $89.24 Amount Settled: $0.00

Customer Complaint

8/31/2022

My online order was never shipped cancelled without my knowledge , this company took my payment then on 8/18 my order was cancelled items out of stock. I will not settle for a store credit. 08/16/2022 Pending 08/16/2022 Processing 08/18/2022 Ready to Ship FASHION CRYSTAL STONE STUDDED BALL CAPS -Color:B -Size:1SZ : Out of stock BANGLE SET -Color:GOLD/PINK -Size:(ONE SIZE) : Out of stock BELIEVE PINK RIBBON WASHED VINTAGE BALLCAP. -Color:BK -Size:1SZ : Out of stock LOVE CRYSTAL STUD CAPT HAT -Color:BKCLR -Size:1SZ : Out of stock BASEBALL CAP AB STONE QUEEN CAP -Color:BKAB -Size:1SZ : Out of stock 08/18/2022 Cancelled Payment sent to JOIA Accessories LLC dba FASHION BELLA August 16, 2022 at 3:10:26 PM Resolution Sought Send me A total refund I will not except a store credit. I have emailed them on several occasions with no response.

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