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Fashion Nova, LLC complaints

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2801 East 46th Street
Vernon, CA 90058 | Get Directions

(800) 866-0286

http://fashionnova.com

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Total Amount in Dispute:
$11,344.00

Total Amount Settled:
$293.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege non-delivery of orders, misrepresentation and product quality issues, poor customer service, and difficulty obtaining refunds.

The company responds to some complaints by offering e-gift cards, processing returns, or asking for more information to reply to the customers complaint.

Complaint Closing Statistics

84 complaints against Fashion Nova, LLC closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
78	Unanswered

84 complaints against Fashion Nova, LLC

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4/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $141.96 Amount Settled: $0.00

Customer Complaint

3/9/2026

my package was stolen Resolution Sought refund me my money

3/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $118.31 Amount Settled: $0.00

Customer Complaint

2/12/2026

it has been 11 days since i was suppose to revive my product from this company, I didn't receive it and have reached out to the company multiple times and no one has helped nor resolved my issue. I want a refund this is very inconvenience for me. My order number is #177869073 Resolution Sought Refund

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