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Fast Collision Center complaints

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2344 East 12th Street
Oakland, CA 94601 | Get Directions

(510) 833-9000

http://www.fastcc.co

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fast Collision Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fast Collision Center

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8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

I took my vehicle to this shop to basically have my brakes bled they kept my car for almost 9 days just for a simple bleeding of the brakes when I finally got my vehicle back my car wasn't running like it was when I took it to them before I took my car to this repair shop the guy told me my car would be finished within one day from your series exterminate all the brutes in this dress so I called the guy later that afternoon he said my vehicle still wasn't ready I'm like why my vehicle is not ready just for bleeding my brakes he came up with all kind of excuses to keep my vehicle the ramshack my car took rubber from around the right door for the waterproofing of the door so when you close it it doesn't hit hard or water get in the vehicle that was gone off my vehicle they took my O2 sensors off my vehicle they took there's a parts off my car and put old Parts on my car with all my parts with brand new I have the boxes in the proof that everything I bought for the vehicle and had I put it on myself before I even took it to them all I needed them to do is bleed my brakes and they kept my car for almost 9 days taking parts off my vehicle I had put a new I put new spark plugs new coils I put new radiator I put a new thermostat new hoses new fan belts put new bleeding screws put new brakes new shocks I put a new water pump new power steering pump I gets my car a week ago and drove my car the fan belts wheel completely came off of my vehicle now all is leaking I took pictures please Resolution Sought I would like to be refunded and I want to sue this company for taking parts off my vehicle without my permission and be refunded for all the new parts I had to buy to put back on my vehicle for them stealing parts off my car my car was running perfect before I took it to them other than the bleeding of the brakes I put new brake pads new brake calipers I put new shocks everything on my vehicle was brand new because I was rebuilding the car to bring it back to the original status

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