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Fast Lane Tire & Auto complaints

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1208 Business Loop 70 E
Columbia, MO 65201-4608 | Get Directions

(573) 874-0025

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Total Amount in Dispute:
$129.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Fast Lane Tire & Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Fast Lane Tire & Auto

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10/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $129.18 Amount Settled: $0.00

Customer Complaint

9/30/2024

Well I went to get a used tired first they said it was $75.00 once it was time to pay it jumped up to 129.18/ when we asked why they said it cost 40.00 I'm labor. Then when I get home the thread was low and it had a big patch in the middle.. when confronted they wanted to charge me another $10.00 to change out the tire. Resolution Sought My money back or a brand new tires since they practically charged me for a brand new tire.

2/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

Went for tires. And they put oil in my transmission and opened door that I told them didn't work. And I didn't ask them to fill my fluids. Resolution Sought Fix it or supply supplies to fix.

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