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Fast Mining Fx complaints

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375 Hudson Street 16th Floor
New York, NY 10014 | Get Directions

(805) 817-9179

http://fastminingfx.com

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Total Amount in Dispute:
$12,950.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fast Mining Fx closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fast Mining Fx

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5/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $12,950.00 Amount Settled: $0.00

Customer Complaint

4/29/2021

I am new into trading, I was approached by a Woman who who is very wealthy because of trading she stated that she wanted to teach me Bitcoin Mining, she was telling me about the Company that she trades with called Fast Mining Fx. She advised me to take some money, open an account and make profit within 30 minutes. And I did I invested the last $500 that I had in the bank and I specifically asked her what type of account to use and she said to use the Starter Account and I was told to check my account every 30 minutes and to let my Advisor know when I made profit so that she could tell me how to put the profit into the Bank. I waited 30 minutes checked my account and made profit. $12,950 to be exact I then let my Advisor know, she congratulated me, told that I made more than expected, said that she was happy for me a then she said to let her know if I receive any emails I thought that was odd for her to say so I went and checked my email and there was an email from the Company stating that I had made more profit than my account could hold and that my account was now Dormant and I couldn't withdraw my profit or continue to make profit unless I made my account bigger by paying $20,000. I don't have 20,000 and then I received an email yesterday saying that a Promo was going on and that I can withdraw my profit for $,1500 I don't understand why I have to pay more money to receive the profit that I made.. I this right? Or Fair? Please Advise. I Really Need Help. Resolution Sought I would like to be able to take my profit freely, I have made nice profit before with Bitcoin, SPX500, US30, and NAS500 All Very Volatile Platforms and I have NEVER had to pay to receive my profit. And if I am not able to receive the profit that I made, could I at least get back my starting $500? Is that being unreasonable or asking for too much? I don't think so. Thank You Very Much In Advance For Your Help.

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