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Fast Reliable Auto Sales LLC complaints

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295 South Jefferson Avenue
Cookeville , TN 38501 | Get Directions

(931) 854-1924

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Fast Reliable Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fast Reliable Auto Sales LLC

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1/11/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/23/2022

I bought a car and it had a oil leak for a long time and it messed up the transmission and I was told it was a good car. But it had leak long enough to mess up transmission but I was lied to. I paid 500 plus my vehicle and now I'm stuck with a loan and no car. Resolution Sought Put my loan on another car.

Company Response

12/29/2022

We've responded multiple times. They took car to Kia and said they had tear it down and the customers lost patience in allowing them to do so. And told Kia to keep the car. They've made constant threats and said the were contacting a lawyer so once that was mentioned I was advice to no longer communicate with them..

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