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Fatboyz Auto Sales, LLC complaints

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52615 National Road E
St. Clairsville, OH 43950 | Get Directions

(740) 449-2370

http://www.fatboyzautosalesllc...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fatboyz Auto Sales, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fatboyz Auto Sales, LLC

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6/6/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

My daughter bought a Ford F 250 diesel truck for 9500.00 didn't have it one night it wouldn't start took it back they had it for over a month, so his so called mechanic could work on it. Qell after getting it back still wouldn't start when hot. So they supposedly checked it out again. To didn't fix the problem. So, took it to Mike funkhauser he had it 3 days never had a problem since. So, he went back to fTboys to talk to Alan about the bill he told him he already paid 1500.00 in it between parts and labor and still didn't run. We paid 1500.00 to get it fixed and wanted half of bill paid he said no after he told Darryl he would make it right with him Resolution Sought Pay half of bill. Or all of it since it was broke when got it home.

Company Response

5/25/2021

Patsy purchased a 2007 Ford F250 from us here at Fatboyz Auto Sales on March 03, 2021. The vehicle was test drove by her father Daryl on that same day with Patsy in the vehicle with him. There was no complaints or issues so we proceeded with the purchase through the loan company. All papers were signed including a Buyers Guide with Patsy's initials beside "AS IS - NO DEALER WARRANTY", and also a physical signature on the second page.

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