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Fauber Contracting LLC complaints

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1847 Timber Ridge Rd
Buena Vista, VA 24416-4103 | Get Directions

(540) 261-1140

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Fauber Contracting LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fauber Contracting LLC

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5/24/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/14/2026

Went 650 over bid. Kept left over wire without a credit on amount due. Resolution Sought Send me a refund.

Company Response

5/11/2026

Fauber Contracting LLC respectfully submits that this customer initially asked for a quote for the project for the total cost of materials plus labor. After submitting these numbers (materials and labor), she then requested I only charge her for labor. Both parties agreed that this would be $2,000.00. The client Ms. Lipscomb, expressed she will to purchase all the materials from the vendor of her choice. The disputed amount of $650.00 is the cost that the materials that were required to finish the project went over the estimated cost. This was Ms. Lipscomb's responsibility since she requested to purchase all materials. The labor cost, which was already agreed upon by both parties, is what she would pay Fauber Contracting LLC to complete the job. During the construction of the fence project the customer agreed to upgrade a portion of the fence line that would come across her yard, to wood instead of wire. Fauber Contracting LLC provided the wood, (boards), valued at $300.00 in exchange for the remaining roll of wire. This remaining toll of wire valued at approximately $80.00. Both parties, Fauber Contracting LLC and Ms. Lipscomb, agreed to this exchange. Fauber Contracting has been doing business in Rockbridge county and surrounding counties for over 30 years and has never received a complaint regarding our integrity or craftsmanship. On the contrary, we have many clients for whom we have built barns and fences, who will happily vouch for our integrity. Therefore, Fauber Contracting LLC submits to you that this dispute hold no merit.

Customer Rebuttal

5/12/2026

On the quote it said that materials purchased by customer would be subtracted from the flat rate quote. That would leave a balance due of 650 of what I paid and an additional amount for the left over fence. I agreed in writing to the quote given by email. I never agreed to an additional amount after the original quote. The wood that was brought out by the contractor after material was delivered by co-op was in exchange for left over post. The contractor ordered the material for the job. He ordered almost double the amount of post that was needed for the job. This is an experienced contractor. That is what was given in exchange for the wood he brought.

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