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Fay Servicing complaints

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PO Box 809441
Chicago , IL 60680 | Get Directions

(800) 495-7166

http://www.fayservicing.com

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Total Amount in Dispute:
$1,470.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Fay Servicing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Fay Servicing

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9/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

Internet job was affect by the pandemic which unfortunately caused me to put my mortgage on hold through the mortgage company Mr. Cooper. They sold my mortgage to Faye servicing while they were working on getting me back on track once I started back working, that over a year now. I sent them hundreds of pages of paper work showing them my income my husband income and my daughter's income but they were always requesting more documents until now they just sent out letters to me to hurry up and get rid of my house before they foreclose on me. I'm 63 years old have worked hard for my house to remain in it and they are not trying to hep me stay in it they want to take my house away and leave me homeless. Resolution Sought I would like them to be fair with their business practices and help people like myself stay in their homes not trying to take it away. Because between myself my husband and daughter plus I rent one unit we sure can afford the mortgage. But Faye servicing is presently under investigation on how they operate. I did research on them. 2017 there was a lawsuit against them for how their business practices are harming the poor.

3/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $970.00 Amount Settled: $0.00

Customer Complaint

3/4/2022

On 3/01/22 I found out my homeowners insurance had not been paid and if not paid by 03/09/22 it will be canceled. I called Fay Servicing on 3/1/22 @ 9:03 talked to Gary in insurance department. Got the run around was told in the computer the payment had been requested twice and he would request a thirde time. I hung up and called my insurance company on 03/01/22 talked to Amy who confirmed payment had not been received and a invoice was mailed to them on1/18/22 and again 2/12/22. On 3/2/22 Called Fay Servicing @ 2:15 talked to Morisha. was told they don't have an invoice, I asked for there fax number called National General insurance talked to Stephanie @ 2:35 3/2/22 I requested she fax invoice to Fay Servicing and gave her fax number they gave me. On 3/3/22 @9:05 am called Fay Servicing again was told they received the invoice and it will be put in for payment. I asked him to make sure that they knew if payment is not received by 3/9/22 it will be canceled. at this point payment still not paid, and no one will tell me why. I pay monthly payments including escrow for taxes and insurance My account number is 282315 Resolution Sought Pay the Insurance before its canceled

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