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Fayette Country Homes complaints

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751 Huser Blvd.
Schulenburg, TX 78956 | Get Directions

(979) 743-6192

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Fayette Country Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fayette Country Homes

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2/12/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

I bought a 2023 Mobile home from Fayette Country Homes back in April everything was done the house was delivered and set up by July. The home is brand new freshly built and brought here it is falling apart inside and out. Fayette country homes and champion homes the manufacturer of the house doesn't want anything to do with these problems I've called and text multiple times with no responses back. they've sent 1 guy out for 3 days that was suppose to do everything. He looked at the house and said it should've never been sent out this way that we should either get in contact with y'all or call a lawyer. The three days of work that he did made the house look worse that it was. I've have both companies chances to make this right and they have failed. Resolution Sought Fix my house the way a new home should look like.

Company Response

1/30/2023

We are pretty certain that this is not real. If anything the complaint needs to be filed with the Champion factory not us! Champion does their own service on their homes.

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