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Fayetteville Kia complaints

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2012 Skibo Road
Fayetteville, NC 28314-2245 | Get Directions

(910) 864-1449

http://www.fayettevillekia.com

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Total Amount in Dispute:
$274.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Fayetteville Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fayetteville Kia

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7/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $274.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I bought a used car from the Kia dealership on February 14, 2024. The car kept indicating the tire needed air. I called Kia and no help at all. Person I need to talk to was not in and computers were down. The tire was totally flat the next day. I had to fix it myself out of pocket. Then the car indicating brake lights not working. Called Kia was told it's wear and tear. Spoke to repairman at Walmart who tried 2 different bulbs that it's an electrical problem. Went to Kia dealership they checked it,and was told this is not covered and the warranty has a $500. Deductible. Resolution Sought I want it fixed.

Company Response

7/23/2024

Per consumer, The complaint has been settled. Thank you

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