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FCA US LLC complaints

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1000 Chrysler Drive
Auburn Hills, MI 48326-2766 | Get Directions

(800) 334-9200

http://www.fcanorthamerica.com

Mon. - Fri. 7am - 12AM

Sat: 8am - 8pm

Sun: 9am - 5pm EST

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Total Amount in Dispute:
$131,139.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

13 complaints against FCA US LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
13	Unanswered

13 complaints against FCA US LLC

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4/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

I leased a 2020 Dodge Charger Hellcat on 2020. The car ended up being a buyback ( Lemon). I had made 4 payments in advance at 765.00 per month. I am requesting that amount back. Resolution Sought I am requesting $3400. Reimbursed back to me.

3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

My jeep's PTU left me stranded on the side of road on February 3rd. I had it towed to the dealership. I called jeep customer care about a warranty that mopar had sent out about my style of jeep and that they had problems with the PTU. According to the warranty, it is for 2017 jeep Cherokee with the 9 speed. Also, said jeeps have to be 150,000 or less and be 8 years old or less. Which this is my jeep. It also states that the build date has to be on or before October 10th, 2016. Mine was built on February 22nd, 2017 according to jeep customer care. Now, the only thing wrong with my jeep is the PTU according to the dealership. I feel that my jeep should be included in the warranty. It has a defected PTU. Jeep doesn't see it that way. It shouldn't matter when the build date was. That jeep is my work and family vehicle. I am low income and cannot pay the $3690 to the dealership when it is completed. I want jeep to make it right, and fix the defected part. I can send the proof of Mopar extending the warranty for these jeeps. Obviously they didn't fix the original problem on all the jeeps. Resolution Sought I want the company to make it right and pay for the defected part. They needed to extend the warranty on all jeep Cherokee for that year. It shouldn't matter when the built date is.

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