Complaints for Federal Debt Relief System in Hollywood, CA

6362 Hollywood Blvd. 4th Floor
Hollywood, CA 90028 | Get Directions

(877) 943-8600

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts misappropriation of funds and misrepresentation of services. Customers complain they send monthly amounts to the company believing their bills were being paid when in fact; no bills were paid on their behalf. Other complainants report they are advised not to deal with their creditors but soon find themselves being sued for the amount of the debt. Most complainants request refunds.~~The company responds to most complaints by disputing complaint allegations and accusing the customer of failing to comply with the terms and conditions of their agreement. The company reminds clients that the contract makes no guarantees to the success of the program.

Complaint Closing Statistics

0 complaints against Federal Debt Relief System closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Federal Debt Relief System complaints