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Federal Life Insurance Company complaints

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3750 West Deerfield Road
Riverwoods, IL 60015-3598 | Get Directions

(800) 233-3750

https://www.federallife.com/

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Total Amount in Dispute:
$311.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Federal Life Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Federal Life Insurance Company

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $311.00 Amount Settled: $0.00

Customer Complaint

3/9/2023

I was called after using the marketplace medical insurance site. This company call as well as others. I talked to them and was told that the company offered full medical dental and vision coverage. The told me I would be able to use the insurance within 24 hours. It was all lies the company or insurance was not legit. When you call the ignore the calls, got rude workers, and they give you hassle trying to get your money back. They pass you back and forth and you never get the issue resolved. I as well as the vision clinic that I was trying to see today never got an answer or legitimate information to verify my coverage or anything. I was assured that the plan was everything I needed and it was the exact opposite!!!' Worst company I have ever seen and would not recommend anyone to deal with these scammers!!! Resolution Sought Refund me my money and stop scamming people out of their money due to them needing a service that they clearly don't provide!

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