Complaints for Federal Student Loan Alliance in Tustin, CA

202 Fashion Lane, Suite 207
Tustin, CA 92780 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints processed claim the company charges an initial fee and monthly installment to process student loan consolidation for consumers with Federal student loans. Several consumers claim the company never advised them they would be charged a monthly fee in addition to the initial start-up fee they already paid. Once the fee is paid and the monthly installments begin consumers allege that no service was done in return. Further consumers allege the company will not return phone calls or emails. Several consumers claim their loans went into default because no paperwork was filed on their behalf.

Complaint Closing Statistics

0 complaints against Federal Student Loan Alliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Federal Student Loan Alliance complaints