Complaints for Federated Financial Company in Anaheim, CA

2401 East Katella Avenue Suite 200
Anaheim, CA 92806 | Get Directions

(800) 495-1824

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers complain of unauthorized credit or debit charges after canceling services, or when services are not performed., Complainants allege they hired the company to mediate or negotiate their debts, however, customers claim that money was deducted from their accounts but nothing was done to mediate their debts.

The company responds to complaints by advising the customer that they are an information sales company, and do not contact creditors or otherwise perform mediation services. In some cases refunds were offered.

Complaint Closing Statistics

0 complaints against Federated Financial Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Federated Financial Company complaints