Find a reputable business?

Complaints and Resolutions

Federico Kia Car Dealership complaints

Read Complaints File Complaint View Full Report

1911 E Edwardsville Road
Wood River , IL 62095 | Get Directions

(618) 248-4243

http://www.federicokia.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Federico Kia Car Dealership closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Federico Kia Car Dealership

Sort by

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

Here is the review I left for the dealership because I have been trying to get this resolved for over a week and no response. Very disappointed in Federico Kia. They have had my car since Oct 2nd. After 3 wrong diagnosis on the issue and 3 different parts that did not even work on my car they are demanding I pay for those as well. One part they sat on for 3 weeks and it took me to call them to do something about it. They never gave me a loaner so I was inconvenienced for over 4 months. The service tech over my car said for me to call Kia Care and they would be able to assist with the bill. I called them and they said the service manager has the authority to help reduce the bill. So I talked to Zach the service manager and he said he talked to the owner of Federico and they are not going to help. He said one reason is because they had to call a Kia Engineer and they had to pay for flight and room here. For me personally I don't think it is my fault they do not have trained techs to fix a car let alone take over 4 months. I tried calling the owner of Federico and left a message for him to call me on Monday and Wednesday and he never returned my call. I really do not like to leave reviews like this but when I get no response back I was left with no choice Resolution Sought I would like a discount on my bill for the inconvenience I have had to deal with for over 4 months and having to pay for parts that did not work. The bill is a little over $2500.00

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile