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FedEx Corp complaints

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942 South Shady Grove Road
Memphis, TN 38120 | Get Directions

http://www.fedex.com/us/

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Total Amount in Dispute:
$97,793.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

37 complaints against FedEx Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
35	Unanswered

37 complaints against FedEx Corp

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8/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/5/2026

Fed Ex deli ered a package today. They left it in front of the shed . Which is n o t within any sightline of my home . It's on the other side of the driveway and there a anlarge vehicle parked there. They did nit co.e up to the house to notify .e that I had a package and where it was.. they could ha e rung the bell , knocked on the door knocked on the wall of the home any of the e se would ha e been answered. Or he could have called or texted saying there was a package and where it was . This also wasn't done. I li e in a not so safe neighborhood if the dog hadn't barked to let us k ow he saw something we wouldn't have k ow he was here. We had to search to find out what the dog was barking at. And we're surprised y tne box left in front of the shed. It's expensive e and had we not found it when ee did it would ha e walked off. I tried calling fed ex to explain all thisonly o e of the many numbers I tried actually lead to fedex and it takes you to an ad to purchase a life li e support system not to customers service. Resolution Sought 1.train there people to notify the customer that they are there and where the product is located. 2. Make customer service actually available. 3. A refund of shipping. 4. An apology..

4/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2026

On Tuesday 3/2/26 a package delivered by FED EX to my house was thrown on my step by the driver. I saw it on my Ring Video camera. I reported this to FED EX and a supervisor named Dan told me that the driver say he didn't do it but he did. I felt that Dan could care less about what happened. His driver says he didn't do it and he was OK with that. So I told him I would report it to WALMART which I did. I felt like FEDEX could care less about how my package Resolution Sought FedEx needs to apologize for how the driver handled my package. Is this what how train their drivers to treat customers packages?????. It came across to me that he really doesn't like his job!! Otherwise this would not have happened!! Thank you I would like to speak to a professional person to help settle this matter

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