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FedEx Express Freight complaints

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3620 Hacks Cross Road
Memphis, TN 38125 | Get Directions

(901) 434-8600

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Total Amount in Dispute:
$20,804.00

Total Amount Settled:
$0.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

38 complaints against FedEx Express Freight closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
34	Unanswered

38 complaints against FedEx Express Freight

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $564.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

On March 4, 2024, FedEx stated they delivered a package to my have but I never received the package. The house they delivered the package to is not my house. I contacted Shein and refused to refund me because stated that FedEx shows on their website a photo that it was delivered to the right address. I send FedEx and photos of my house and they refused to help me. FedEx delivered a package to my house on March 18, 2024 and I send the photo to Shein to prove that the photo on March 4, 2024 is not my refund but still want refund me for the merchandise. The claims department for FedEx stated that they have a contract with Shein that Shein supposed to issue refunds. Shein states that it was FedEx who delivered it to the wrong house and they should refund me. Tracking # 271558167857. Resolution Sought I would like a refund for my lost package.

4/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

Consistent shipping issues. Twice my packaged was delayed and damaged.. there is no accountability at fedex. Drivers say they delivered or attempted to and never did so.. i spent 1200 on iphone 15 pro max and there is no update as to when im going to get it.. very very horrible shipping service and customer service.. 3rd time in a row with the same issue shipping delayed then so called packaged damaged Resolution Sought I would like my package delivered to me immediately or be available to pick up at fedex location immediately. This is outrageous..

Company Response

4/1/2024

On behalf of FedEx, please accept my sincere apology for the experience. We received your case concerns. Upon completing our review we were unable to locate the shipments. Our contract of carriage is with the shipper of record CTDI, therefore, we must respectfully refer you to the shipper for any additional information.

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