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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$60,023.00

Total Amount Settled:
$0.00

Complaint Experience

45%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

107 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
36	Refuse to adjust, relying on terms of agreement
56	Unanswered

107 complaints against FedEx Ground Package System, Inc.

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8/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

7/17/2026

The FedEx Memphis Branch of customs literally stole items from a package of mine shipped from Ghana. (Tracking # 872472384425). FedEx Support Ticket C-246639558. Ref-47197. The communications was an atrocity !!! They continue to give me a run-around stalling while they went through my package and had the nerve to send my other individuals items. They used outsourced non really English speaking employees in Malaysia, that we're communicating with their FedEx counterparts in the Memphis Customs office. My items were detailed several times and the response times wee stalled on purpose!!! This is unacceptable for American citizens and all trusting FedEx to be forthright in business with their customers and properly handling their customers shipping needs. Resolution Sought A full proper investigation using the evidence and all names involved in the shipping and handling of my package. Someone needs to be held accountable. All hands that touched my package!!!! Is there no more integrity within the system anymore???? SOMEONE FLAT OUT STOLE FROM ME IN A MAJOR SHIPPING COMPANY THAT MANY PEOPLE TRUST!!!! I don't trust FedEx and will never use them nor recommend their services again!!!!

6/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,323.88 Amount Settled: $0.00

Customer Complaint

5/6/2026

I shipped a package on 04/17/2026 via FedEx under Tracking Number: 870785511339, and the package has since been lost. I have opened Support Ticket C-238207432 (Reference: Ref-46683) and have spoken with multiple FedEx representatives regarding this matter. Unfortunately, I continue to receive conflicting information each time I call. One representative advises that the package is being searched for, while another states the package is being returned to me instead of delivered to the intended recipient. This situation has caused significant financial loss and business disruption. In addition to the packaging expenses, I also paid shipping costs for the original shipment. More importantly, my client has already paid a total of $2,323.88 for the item, shipping, and taxes. Resolution Sought Find the package and send to recipient or honor my claim below Order Total: $2,295.00 Packaging + Tax: $28.88 New Total Claim: $2,323.88

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