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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$68,483.00

Total Amount Settled:
$0.00

Complaint Experience

51%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

115 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
47	Refuse to adjust, relying on terms of agreement
53	Unanswered

115 complaints against FedEx Ground Package System, Inc.

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4/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/31/2026

I have been dealing with this certain driver for over 2 weeks now he's got numerous complaints at this specific apartment building now he is not delivering my packages saying that there's no one here to deliver it or pick it up brother he's sent pictures he has left no tags dating hey we missed you will get back in touch with you I've done numerous complaints finally I got a complaint now for the past 5 days he's been doing this to me I called him the other day in the alley just sitting and then he takes off and doesn't even come to deliver my packages 208 p.m. Central standard time he sends email well pictures in my email that it was on deliverable however there's always people in the office he never came we looked at the film the FedEx kid has not been here since a week and a half ago he is refusing to deliver my packages one of them probably has went back because of the time frame I'm supposed to get three today it's the same person bringing them to me like I said I have pictures of him hiding in the alley we have looked at the surveillance cameras he has not been around here no 208 p.m. as he states in the time picture was taken and nothing has been resolved you can't talk to a manager you can't even call the FedEx office all you do is call that 100 gold FedEx and nothing is done nothing gets done and I'm outraging I'm tired of it this is an elderly complex something needs to be done please pass this on because I can't talk to a supervisor and here waiting for the same dr Resolution Sought He needs to be fired because he's been falsifying his records he has not been trying to deliver my packages I even requested to have another driver do it I can look at his location and I know FedEx can as well he needs to be reprimanded ASAP and as I stated I have pictures of him hiding in alley we've looked at the cameras there's nowhere his truck was to be found on this premises at 4500 South 25th Street!

3/5/2026

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/9/2026

Ordered an item and it arrived at my local hub on Feb 2nd. It's been sitting there ever since. I told them I would pick it up if it would be quicker and now they labeled it as keep at center per request. But they told me for the past 5 days it can't be delivered it's marked for pick up and you will be updated when ready. 5 days no update and no delivery. They talk to me like I'm the stupid one and they give no status update on my package that sits 40 miles From my house. Tracking number 888148609620. Resolution Sought I just want my package I ordered delivered.

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