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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$49,461.00

Total Amount Settled:
$0.00

Complaint Experience

65%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

139 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
22	Agreed to make an adjustment
0	Refusing to make an adjustment
73	Refuse to adjust, relying on terms of agreement
44	Unanswered

139 complaints against FedEx Ground Package System, Inc.

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9/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

8/18/2025

On 8/10/25 a package containing bottled water was delivered to my residence. Upon arrival the driver rang my doorbell to alert me of the condition of the package, which was soaking wet and falling apart. I witnessed the driver documenting my refusal to accept the package, citing damage as the reason. To my surprise and dismay, the same damaged item was redelivered the following day. This time, the leaking bottles had been placed in a plastic bag with 2 absorbent clothes and repackaged into a plain box labeled "relabel reason: Barcode Quality" This appeared to be a deliberate attempt to disguise the damage rather than resolve the issue. I find this unacceptable and misleading and unethical. It raises concerns about FedEx's handling of damaged goods and its communication with vendors. I question rather Sams Club was notified of the damage and my refusal to accept the initial delivery. I have photos and video of both deliveries. Resolution Sought An explanation of why the damaged package was redelivered without proper resolution. Confirmation of whether Sams Club was notified. Assurance FedEx will take corrective measures to prevent such incidents in the future.

8/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/22/2025

I have had a package at the ellenwood ga location for 11 days. I call them to find out why and was hung up on. Resolution Sought I want my product I paid for. Ship my product.

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