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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$60,124.00

Total Amount Settled:
$0.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

107 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
58	Unanswered

107 complaints against FedEx Ground Package System, Inc.

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9/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $86.00 Amount Settled: $0.00

Customer Complaint

8/13/2026

Fed ex was to deliver my package from a online store. They said they delivered it w a supporting picture of the package on a porch. Problem is ,it wasn't my porch or any of my neighbors porches. I called and emailed Fed Ex and they say it was delivered. Obviously it wasn't. I called again, talked w a team member and he said he'd look into it. Their solution was that they couldn't reopen the case,since to them the package was delivered. And now I'm out of what I ordered. Resolution Sought Send me a refund check of what I paid for item,at least

9/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $115.00 Amount Settled: $0.00

Customer Complaint

8/12/2026

I've had 2 separate shipments from the Black Rifle Coffee Company that were supposed to be delivered from FedEx last week that I never received. In fact I got a notification last Thursday that, actually my second order, had been delivered and signed for but that never happened. And actually my first order was supposed to be delivered on Friday and it also was never delivered but I didn't receive any kinda notification about that one. I contacted them several times about this issue and even called their customer service about this. But all I get are confusing messages with some of them saying that the case has been resolved when it hasn't. They are dragging their feet on this issue. They aren't really trying to reach an conclusion to this issue. They've really been trying my patience here. I can't get any info on when I can expect a conclusion to all of this, if they are even really trying to find out what happened to my packages, when I can expect some kinda answers and when I can expect some kinda timeline on when I can expect my merchandise. They keep giving me the run around. I just find it very strange that it's 2 deliveries in a row that I never received. And I was here all day Thursday and Friday waiting for my packages that never arrived. I just want to know what happened with my merchandise and when I can expect something to be done about about it. Neither of which I'm getting any response on. FedEx seems to be waiting to see what the Black Rifle Coffee Company is Resolution Sought I simply want my already paid for merchandise and some kinda answers on when I can expect any results and what happened to my packages and why this is taking so long?!?!?!?!?

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