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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$71,631.00

Total Amount Settled:
$0.00

Complaint Experience

58%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

125 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
0	Refusing to make an adjustment
57	Refuse to adjust, relying on terms of agreement
49	Unanswered

125 complaints against FedEx Ground Package System, Inc.

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12/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $475.51 Amount Settled: $0.00

Customer Complaint

11/14/2025

Hello there, On November 6th I received an email from FedEx that my package will arrive tomorrow that if I press the link I can electronically sign for the package and it can be delivered and left without someone being there. I signed for the package online November 6th. November 7th the FedEx driver ignored my request and took the package. We have a door camera and when I checked the camera maybe 10 mins after he was there I called FedEx customer service in the morning. I explained to them that my package needed to be delivered today because they were concert nonrefundable tickets for November 8th. I ended up calling FedEx 3 times in the day to ask of the status when finally the last lady said the package will not be delivered until monday Nov 10th that I can file a claim after the package arrives. I have tried calling again and they sent me to a survey and have ignored me once again to have them help me file a claim. They should have called their driver and had them redeliver the package the day that i called. I feel they failed me and now they should pay for my losses and refund me the ticket price. Resolution Sought I would like them to pay for my ticket that I was not able to go to due to their faults. I called them in the morning that they had time to contact their driver and have them redeliver sometime later in the day. I signed electronically the night before assuring me that I did not need to be there!!

11/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

10/28/2025

My dad sent me a cashiers check and its nowhere to be found. Resolution Sought Find the check or send us the money

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