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FedEx Ground Package System, Inc. complaints

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1000 FedEx Drive
Moon Township, PA 15108 | Get Directions

(412) 269-1000

http://www.fedex.com/us/fedex/...

Call 1-800-GO-FEDEX or visit fedex.com at any time of the day.

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Total Amount in Dispute:
$46,816.00

Total Amount Settled:
$0.00

Complaint Experience

62%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

133 complaints against FedEx Ground Package System, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
0	Refusing to make an adjustment
67	Refuse to adjust, relying on terms of agreement
47	Unanswered

133 complaints against FedEx Ground Package System, Inc.

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11/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/9/2025

FedEx delivery man damaged my apt door by writing down another persons apt number on top of my door instead of using the FedEx slip to let me know that my delivery was going to another apt. Today, the delivery person delivered my package to another apt and did not notify me which apt it was! Resolution Sought To ensure safe and efficient delivery! To refund the amount spent on items non delivered and damage to repair my door.

10/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

9/29/2025

I received an email from FEDEX stating that my package was delivered on 09/19/2025. I got home and never see the package yet. I contacted FEDEX about my missing package and FEDEX couldn't locate or they must of delivered my package to another address! Thank you for your help. Resolution Sought I am seeking a replacement at once.

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