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Fedex Scam complaints

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Total Amount in Dispute:
$6,150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Fedex Scam closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Fedex Scam

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

They are calling from a number 718.476.6030. saying they are FedEx scamming people asking for there address and name for information Resolution Sought Put out notice that this is a scam and for people to be aware.

8/31/2022

RESPONSE: No response term assigned Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

8/31/2022

By the end of July, two persons, one saying to be a driver, named himself Thomas Talon (781 458 5887), and another Frederick Smith (818 937 3841), saying to be with FedEx Courier and representing a foundation called 'Orlando Lozano Foundation', started contacting me using text messages. They say that I'm the recipient for a prize, or 'winnings' hold at a FedEx facility. After I was asked and paid for "fees' (some of it unpredictable) such as Activation fee, Delivery fee (twice) and lastly and an Insurance fee ($1500), I I was asked to send $5000 for an supposedly new arrived truck in order receive/release such 'winnings' along with it, and of course, which I never send. I was asked to paid using Gift Cards. Below address, names,etc., received: Frederick Smith (FedEx/Agent)? Phone: 818 937 3841 151732 Heartland St Van Nuys, CA 91406 Thomas Talon (Driver)? Phone: 781 448 5887 2828 E 11th St Tulsa, OK 74104 Resolution Sought Most likely a refund

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