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Fedloan Servicing complaints

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PO Box 69184
Harrisburg, PA 17106 | Get Directions

(800) 699-2908

http://www.myfedloan.org

Monday-Friday: 8:00 AM-9:00 PM (ET).

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fedloan Servicing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fedloan Servicing

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1/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

I have submitted an application and desired documentation to prove my eligibility for student loan forgiveness and have emailed so many times and contacted since last year and no one got back to me with answers. Resolution Sought I need them to evaluate my emails/documentations/application and get back to me with answers ASAP. Can you please assist

Company Response

1/9/2023

Company states; Please accept this return to sender letter as a response to the mail you sent to your prior loan servicer PHEAA/Fedloan. They recently withdrew from the federal student loan program and are no longer servicing loan(s). We attempted to identify and forward your letter to your new servicer, but did not have enough identifying information. You should have received correspondence from PHEAA/Fedloan, Federal Student Aid, or your new loan servicer indentifying the new mailing address. On the back of this page is a list of the Servicer's Borrower Correspondence Addresses for review and advise you to indentify your new servicer and forward the mail to this new address. If you are unable to indentify your current loanholder or have further questions, log on to the National Student Loan Data System, (NSLDS) at https://www.nslds.edu.gov, contact us via chat/phone 1.800.4.FED.AID (800.433.3243) or email us at www.StudentAid.gov/help-center/contact. Sincerely, Federal Student Aid

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