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Feldman Chevrolet of Novi complaints

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42355 Grand River Avenue
Novi, MI 48375 | Get Directions

(248) 289-3789

http://feldmanchevyofnovi.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Feldman Chevrolet of Novi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Feldman Chevrolet of Novi

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2/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

Its been 3 months I'm still waiting on my rebate check. Resolution Sought Let need to honor the agreement and send me my check.

10/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/29/2021

I got a car from Feldman in May 2021 I was told by Viollca Xhaja that the car was fully loaded but it wasn't I called her but no return call from her I was promised a fifty dollars gas card from William Groth but I was given the run around again sent my call to the fax machine telling me that it was mailed out but I never got a gas card I have in writing where he promised me a gas card Resolution Sought pay me for the gift card and for the car not being fully loaded no trunk release

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