Find a reputable business?

Complaints and Resolutions

Fenix Protect complaints

Read Complaints File Complaint View Full Report

15510 Wright Brothers Drive
Addison , TX 75001 | Get Directions

(833) 252-4257

https://fenixprotect.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$643,209.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Fenix Protect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Fenix Protect

Sort by

8/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $295.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

This company sent me multiple letters saying that my warranty has or was about to expire and that it was time sensitive that I call them and set up a warranty. This was my first time buying a car on my own so I made the mistake of getting a warranty when I already had one. I paid a down payment of $295. When I realized that I already had a warranty, I requested a refund. The company would not give me a refund. Resolution Sought I would like to get a refund of $295.

Company Response

8/10/2023

The complaint does not provide enough data to research this customer. We need full name, address, phone, and email to search this in our database. Please reply with the proper information, so that we may take care of this properly.

7/28/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $642,914.00 Amount Settled: $0.00

Customer Complaint

2/4/2022

Please see above for names on the account. Lee is my disable uncle that wanted me to sign on with him to handle the business on the vehicle. This matter was established with Fenix Protect upon sign up. We actually registered the vehicle in both names with no reservations. My car is in for service at Cadillac of Jackson. I talked with the Service Manager (Darrius) and he told me that he spoke with an adjuster at Fenix on yesterday and that he was advised that blown head gaskets due to my car overheating was not covered. I was given a bill from the Service Manager in the amount of $6,073.14 +$355.24 for the diagnostic testing. Please ask the company to call me if they have any questions. Service Contract # WFEN116393 Resolution Sought Just do like they said they would do upon selling me an extended service contract. I was told by the representative upon sign-up, that this contract was better than the original manufacturers warranty.

Company Response

3/3/2022

1/20/2022 – Shop called in battery, fuel pump relay and coolant reservoir hose – All non-listed components. 1/27/2022 – Shop called in a drive belt, additional coolant and a pressure test – All non-listed components. 2/2/2022 – Head gasket left and right side – Gaskets are note listed as stand-alone parts. ...from what we understand, there is nothing wrong with the engine other than a head gasket. This needs to be fixed immediately or he will have other damage subsequently. We are happy to provide repairs per the contract, but will also hold consumers responsible for their portion of the contract.

Customer Rebuttal

7/18/2022

Consumer states: I am not in agreement with Fenix Protect so call resolve to my reimbursement on this bogus service protection plan. Cadillac of Jackson has pointed the finger at Fenix and Fenix has pointed the finger back at them and I am caught in the middle. I have paid hundreds of dollars to both companies and my car is still inoperable. I feel as though I am due reimbursement from both parties for all the inconvenience they have caused myself and family.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile