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Ferguson Masonry Services complaints

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10534 Runyan Lake Court
Fenton, MI 48430 | Get Directions

(810) 410-6184

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ferguson Masonry Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ferguson Masonry Services

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11/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

We hired Tim Ferguson to do our driveway in Concrete and it has many Cracks and some Broken Areas Plus Part of the driveway is Sloped Towards our House and When it Rains it Forms a Pond the Flows into the Vents to our Crawlspace!! We also Hired Tim Ferguson to do the Concrete for our New Polebarn and He Didn't Saw Cut the Concrete so it has Many Cracks as well. He was Also Supposed to Haul away a Big Pile of Concrete and Dirt and Never Happened Either!! I have tried Calling Tim and I have sent him Many Messages But he Doesn't Answer Me At All!!! Resolution Sought To Redo the Apron for the Polebarn and Redo the Driveway so it's Sloped the Correct Way and Make Sure the Concrete is Thick Enough to Handle a Fire Truck!! Also Tim Didn't use any type of Metal in the Concrete so that it was Structurally Supported!!

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