Complaints for Fertility Choice Surrogacy Center in Murrieta, CA

36143 Provence Drive
Murrieta, CA 92562 | Get Directions

(951) 894-1611

http://www.fertilitychoice.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to compensate clients for the services they provide in the surrogacy program. Specifically, respondents who agree to donate eggs for the program are not paid as contracted, or funds received from the intended parents that are to be issued to the surrogates are not provided. Additionally, the complaints allege the company does not return calls, or emails and clients are left with no way to contact the company for compensation.

The company responds to one complaint by stating the owner is out of the country and is unable to contact the client. The company further responded to the complaint by stating that the client had been sent money before the owner left, but would resend the funds.

Complaint Closing Statistics

0 complaints against Fertility Choice Surrogacy Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Fertility Choice Surrogacy Center complaints