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Fetch Rewards, Inc. complaints

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3902 Milwaukee Street #7068
Madison, WI 53707 | Get Directions

http://www.fetchrewards.com

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Total Amount in Dispute:
$167.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Fetch Rewards, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Fetch Rewards, Inc.

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12/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

They shut my account down and they withheld $434 Resolution Sought They shut my account down and they withheld $434. I want to be compensated my full amount

Company Response

12/8/2022

Hello Dennis. Thank you for reaching out to Fetch regarding this issue. We were more than happy to take another look at this account. While reviewing your account, our team found several instances of receipt submissions that were not from purchases made by you. This action is a direct violation of our Terms of Service. (https://fetch.com/terms-of-service) We really hate to freeze an account, but we must do so when our Terms of Service are being violated. If this user should have any questions, we are available at support@fetch.com.

3/16/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $63.00 Amount Settled: $0.00

Customer Complaint

2/16/2022

I wanted points in their app that they refuse to redeem . They closed my account because my daughter and I have the same name and assumed I made 2 accounts for myself Resolution Sought I would like my points redeemed or my money

Company Response

3/3/2022

Hello and thank you for reaching out to the Fetch Rewards team! Fetch loves bringing savings to shoppers, and we were happy to assist this user in resolving the issue they had encountered. After looking into this, we concluded that this account engaged in activities that go against our Terms of Service (https://www.fetchrewards.com/terms-of-service/). The activities that go against our Terms of Service include any action that is deceptive or an attempt to gain points not in accordance with our rules. Please note that Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. Our goal is to provide the maximum amount of points and savings to our amazing users, which is why we have to freeze the accounts that actively violate our rules. If you have any questions, we will be happy to provide more information at support(at)fetchrewards.com. Kind regards, The Fetch Rewards team

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