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Fiat of Birmingham complaints

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1837 Grants Mill Road
Birmingham, AL 35210 | Get Directions

(205) 949-9200

http://www.fiatusaofbirmingham...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fiat of Birmingham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fiat of Birmingham

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9/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/22/2022

My car was brought in for repairs to my antenna and my roof of my car is broke inside light hanging down. The antenna is not on its lifted up! It is raining in my car. They suppose to put a tire sensor on my car the light still coming on. The inside of my car panel is not on correctly. It is a cloth or something under my steering wheel and I do not know what it is. They suppose to check my brakes and transmission and it was not done because my car jerk when pulling off from a stop point. The roof of my car is black and dirty from finger prints and dirt drops on my interior. I spoke to the sales manager and Tom Williams and didn't not get anything resolved. I am now waiting on a Mr Obrien I think to call me back he said it will be today after 10am and I babe not heard from him. I am about to the Better Business Bureau, news and my lawyer! My car is all messed ip and I am very upset! I have a text where Jonathan the sales rep texted and said they had a hard time getting my original antenna off and they messed up my car. If they did not know what they were doing they should've touched the car. I need someone to contact me ASAP preferably the OWNER!!!! Resolution Sought Fix my car like it looked when I brought it in.

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