Find a reputable business?

Complaints and Resolutions

Fidelis Elite Systems complaints

Read Complaints File Complaint View Full Report

560 Birch Street #6
Lake Elsinore, Ca 92530 | Get Directions

(951) 674-2220

http://www.fideliselite.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fidelis Elite Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fidelis Elite Systems

Sort by

1/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

I purchased a water softener system from Fidelis. I know, stupidly paying $6,990. The salesperson said it would cost me $80 a month and that's it. Ok, I figure that would take maybe 7 or 8 years. I'm 73 so hopefully I'll live that long. So the guy said $80 a month. The paperwork has $6,990 x 80 at 7.9 APR and 0 Finance charge. I got a bill from PCI (Preferred Credit, Inc) showing that from 10/8 to 10/20/22 the interest charged is $10.71 and I now owe $7000.71. Then I get another statement from them saying 10/21/22-11/19/22 I now owe $7,046, interest charge of $45.90. First, it's supposed to be no finance charge, so why are they charging me. Second, the salesman never once told me I would be paying interest over and over. Per PCI if I pay the minimum if $80 it will take me 11 years and total cost will be $10,594.97. This is deceptive business selling, preying on the elderly (I'm 73), and false. Resolution Sought Pay the $80 for the term with no interest/finance charge as salesman told me over and over. Pay only the $6,990 only as I was told.

Company Response

1/6/2023

Per consumer: Yes, we did settle. The owner/CEO of Fidelis decided to give me $1,634 to put on the principal so my $80 payment will pay off the system in 7 years as it should have without the interest/finance charge. Mr Sproule, the CEO/owner said the salesman should have indicated on my contract a revolving interest but he did not do that, he had '0' in that space. I am satisfied with the payment for the interest.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile